Your brief, and where each point is answered

aKeep customer data out of AI

Code does the maths on your systems. AI only sees totals, or text with names, emails and addresses removed first. Shown

bOnly business AI plans that don't train on your data

The AI account is opened in Nekohama's name on a business or enterprise plan, with a data processing agreement you sign. Shown

cGDPR, CCPA, APPI, and agreements with every vendor

Discovery starts with a data map: what personal data sits where, and which agreement covers it. Caroline signs off before anything connects. Partly

dEvery output traceable to its source

Every number carries a source tag and a “why?” link to the rows behind it, with how fresh they are. Contract terms quote their clause and page. Shown

eAssumptions visible and editable, never hard-coded

Lead times, buffers and alert windows live on one Assumptions page, with who changed what, when and why. Any change can be undone. Shown

fA person writes or reviews anything customer-facing

AI drafts and sorts. A person edits and sends every message, in Nekohama's voice. Nothing goes out on its own. Shown

gEverything stored in your Google Drive

Contracts, reports and exports are filed to your Drive with consistent names. HQ runs on your domain and signs in with your Google accounts. Shown

1Inventory: forecasts, reorder alerts with Japan lead times, lots and shelf life

Stock by lot and expiry, days of stock, and a reorder alert built on the full lead time, including Japan's holidays. You approve every order. Shown

2Fewer manual inputs: reports, invoices and POs, drafted correspondence

Contract terms are read for you, and replies come pre-drafted. Scheduled reports and invoice reading follow the same confirm-before-it-counts pattern. Partly

3Project dashboard

Active projects with owner, deadline and status, overdue flags and a weekly summary. Waiting to learn where projects are tracked today. Planned

4Partner dashboard: contracts, renewal and notice dates, exclusivity, one Excel sheet

Every partner and date in one place, terms quoted from the contract, Caroline confirms each field, alerts at 90, 60 and 30 days, and Excel export. Shown

5CRM for inbound leads: samples, pricing, first order, follow-ups

One pipeline from inquiry to regular, with who owns each lead, where it came from, and follow-ups due today. Shown

6Trends and data integrity: mismatches, channel trends, churn risk, margins

Mismatch checks and early churn signals (a café late on its usual reorder) already appear on Home. Full trend and margin views come once all sources are connected. Partly

7Team AI training and role-specific digests

A session on responsible AI use, then digests per role with a source link on every claim. Planned

8Customer service drafts, always reviewed by a person

Tickets sorted and routed with a suggested reply, personal details removed first. Uses the same draft-then-send pattern as the lead pipeline. Planned